Frequently Asked Questions
What is the policy on off-road driving?
Off-road use is a violation of the rental agreement and is not allowed.
What happens if I return the car late?
An Additional day charge is applied
You are eligible to rent a car across the emirates provided you have the below mentioned documents valid with you:
A-For UAE Residents
UAE Driving License
Emirates ID (Residential Visa may be acceptable)
B-For Tourists visiting the UAE
Passport
Visit Visa
Home Country Driving License
International Driving Permit (IDP)
Visitors from the GCC, US, UK, Canada, Europe and certain other countries can drive with their home country driving license, without the need of an IDP. .
Is parking available and are there any procedures?
Parking in UAE is readily available. Parking along the road side is paid parking with parking meter installed all over UAE.
What should I do when my vehicle needs servicing and maintenance?
Please inform Al Rayan Rent a Car or use the Book A Service feature from our website to arrange an appointment with one of our customer service representatives. We will book your vehicle in for service and arrange a replacement vehicle.
What should I do if I receive a traffic offence/parking notice?
All fines or offences related to all Al Rayan Rent a Car vehicles are processed by our team and subsequent notification and costs are invoiced to the customer.
What is your policy on traffic violations?
Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred you will be charged a nominal fee to cover administration charges.
What is your policy on Hit & Run?
In case the renter meets an accident and is booked by police under a hit and run report, irrespective of being culpable for his offence, he has to pay Al Rayan Rent a Car the full amount of insurance excess listed on the Vehicle Hire Agreement. But in case the client wants to go for SDW the clause does not apply. However, in all cases. A police report is must.
What should I do if my vehicle is stolen?
Report the theft to the police immediately, obtain a copy of the police report and then notify Al Rayan Rent a Car immediately.
What must I do in the event of an accident?
In the unfortunate circumstances of an accident or damage to the vehicle, you must notify the police immediately. A police report is mandatory in such cases otherwise you will be held responsible for the entire cost of damage on the vehicle.
The Hirer should return the vehicle with the same fuel level as given. If not, the hirer will be charged the cost of fuel plus a service charge.
Do you provide Oman Insurance?
If the hirer is travelling to Oman, he needs to collect an Oman Insurance Certificate from Al Rayan Rent a Car. Charges may vary, based on the vehicles, time and period.
The customer will be responsible to settle the Insurance Excess or deductible amount listed on the Vehicle Hire Agreement in the event of any damage or loss (including fire and theft) caused to the vehicle provided it is used, operated or driven in conformity with the Vehicle Hire Agreement. A valid police report is mandatory.
All of our vehicles are installed with a Salik tag. Each crossing at the Salik toll gates will incur a charge of AED 5.
What payment options do you offer?
Clients are to pay settle all rental &non rental amount by Cash Or Transfer.
Do you offer a Delivery & Collection service?
For your added convenience, we can deliver and collect vehicles right at your doorstep for a nominal fee. This service is subject to availability.
What is your policy on additional Drivers?
The hirer may add on an extra driver for an additional cost, provided that he/she fulfills all the necessary requirements.
What are the minimum age requirements?
Renters must be 25years or above at the time of rental.
How does it work when you rent a car?
Depending on the amount of insurance you buy, the per-day charge for a car insurance policy that includes rental car coverage can work out to less than the per-day amount of a waiver. It is usually cheaper to purchase car insurance than it is to pay for the Excess Reduction/Super-CDW at the rental counter.
What do you have to do to rent a car from Al Rayan Rent a Car?
All Drivers Must:
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Meet the renting location's minimum age requirements.
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Have a valid driver's license.
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Have meet the locations cash qualification requirements. ...
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Al Rayan Rent a Car require a rental deposit in addition to the cost of rental amount.
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